Store policy
Returns / Refunds Policy
This policy explains when returns are accepted and how refunds are handled.
Last updated: October 3, 2026
1. Return and replacement rule
Return or replacement requests are accepted when a product arrives damaged, defective, incorrect, materially different from its description, or is delivered after the agreed time where applicable.
For visible delivery damage or an incorrect item, contact us on WhatsApp with your order details and a description of the issue. Your rights under applicable law remain unaffected.
2. Product condition
Contact us to discuss the product’s condition and the reason for your return request. Opening or using a product does not remove rights relating to a defect or nonconformity under applicable law.
3. Return shipping
Contact us on WhatsApp to coordinate return shipping for your request, subject to applicable rights.
4. Refund requests
For refund requests, contact us on WhatsApp to discuss your order and the next steps.
5. Warranty, maintenance, and support
If a product includes a manufacturer or store warranty, its duration, scope, exclusions, and claim method must be stated on the product page or in a separate document supplied to the customer.
A product is not represented as having a warranty unless one is clearly stated. This does not remove rights relating to defective, damaged, incorrect, late-delivered, or nonconforming products under applicable law.
Contact us with questions about product details, orders, delivery, defects, returns or replacements. Ask about any product-specific maintenance or technical support before ordering.
6. How to request help
Contact us by WhatsApp at +970599355107, by phone at +970599355107, or by email at support@darakit.com. Include your order details, photos if the product is damaged, and a clear explanation of the issue.