Store policy
Contact
Contact us with questions about products, orders, delivery, exchanges, or returns.
Last updated: October 3, 2026
1. Contact details
- WhatsApp: +970599355107.
- Phone: +970599355107.
- Support email: support@darakit.com.
- Messaging: You can message us anytime. Responses may not be immediate.
2. How to submit a complaint
Contact the store through any listed channel and provide your name, order number when available, a clear description of the issue, and supporting photos or documents when relevant.
Do not send passwords, verification codes, payment credentials, or unrelated sensitive personal information.
3. Complaint follow-up
The store will review the complaint, request any missing information, and follow up using the contact channel provided by the customer.
Response and resolution times depend on the issue. You can message us anytime; responses may not be immediate.
If the complaint is not resolved, the customer may contact the competent Palestinian consumer-protection or ecommerce authority.